Customer Support Agent
An LLM-powered customer support agent built by Ebube Imoh that integrates with PostgreSQL and Redis through the genai-toolbox framework, providing intelligent query routing between database lookups, cached responses, and OpenAI-generated replies. The implementation features conversation memory, caching strategies, and toolbox-backed functions for fetching customer profiles and order history, with both FastAPI endpoints and a Gradio chat interface. Useful for building AI customer service systems that need to access real customer data while maintaining conversational context and response caching for improved performance.
